ORDER PROCESSING
Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.
During product launches, limited drops, sales, pre-orders, or periods of high order volume, processing may take longer. If there is a significant delay, we will communicate the updated timeline where possible.
Once your order has been dispatched, you will receive shipping and tracking information at the email address or contact details provided during checkout.
DELIVERY TIME
Estimated delivery time after dispatch:
Metro Cities: 1–3 business days
Other Locations: 3–7 business days
These are estimated delivery timelines and may vary depending on the destination, courier service, weather, public holidays, or other circumstances outside our control.
Remote or difficult-to-service locations may require additional delivery time.
SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Any shipping charges shown at checkout will form part of your final order amount.
ORDER TRACKING
Once your order has been shipped, we will provide tracking information where tracking is available.
You can use the tracking details provided to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the order has been handed over to the courier.
DELIVERY DELAYS
If your order is delayed significantly, please contact us at contact@the7evenn.com or in Instagram with your order number and we will assist you.
INCORRECT ADDRESS
Please make sure that your shipping address, phone number, and other delivery information are correct before completing your order.
If an order has already been dispatched, we may not be able to change the delivery address.
If a shipment is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
FAILED DELIVERY / RETURNED SHIPMENTS
If a courier attempts delivery but the order cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, the courier may make additional delivery attempts before returning the package to us.
If the package is returned to 7EVEN, please contact us at support@the7vn.com or on instagram @the7evenn so we can assist with the next steps.
POLICY UPDATES
7EVEN reserves the right to modify this shipping policy at any time without prior notice.