Every 7EVEN piece is made with intention. If something isn’t right, we keep the process simple, clear, and fair.
CANCELLATION
Orders can be cancelled before they are dispatched.
To request a cancellation, contact us on Instagram @the7evenn or at support@the7vn.com with your order number as soon as possible.
Once an order has been dispatched, it cannot be cancelled.
RETURN WINDOW
Return requests can be placed within 7 days of delivery.
Requests made after this period will not be eligible for a return.
RETURN CONDITIONS
To be eligible for a return, the product must be:
- Unworn and unused
- Unwashed
- Unaltered
- Free from damage, stains, or marks
- Returned with original tags and packaging
Products showing signs of use, washing, alteration, or damage after delivery may not be accepted.
RETURN REQUEST
To initiate a return, email contact@the7evenn.com within the return window.
Please include:
- Order number
- Product name
- Reason for return
- Clear photographs/videos, where applicable
Please do not ship the product back without receiving return instructions from 7EVEN.
QUALITY CHECK
Once the returned product reaches us, it will undergo a quality check (QC).
A refund will be processed only after the product successfully passes our quality verification.
REFUND
Once your return is approved, the refund will be issued to the original payment method used for the order.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
RETURN CHARGES
For eligible returns due to size, change of mind, or other customer-related reasons, applicable return shipping or handling charges may be deducted from the refund amount.
For products that arrive damaged, defective, or incorrect, please contact us with clear photos/videos. We will review the issue and provide an appropriate resolution.
EXCHANGES
Exchanges are subject to product and size availability.
The product must meet the same return conditions and successfully pass our quality check.
If the requested size or product is unavailable, an exchange may not be possible.
PRE-ORDERS
Pre-order purchases are final sale.
Pre-orders cannot be cancelled, returned, or exchanged once placed, except in cases involving a defective, damaged, or incorrect product, or where applicable law requires otherwise.
NON-RETURNABLE ITEMS
Returns will not be accepted for:
- Worn or washed products
- Altered products
- Products damaged after delivery
- Products returned after the 7-day return window
- Products without original tags/packaging where applicable
- Products marked Final Sale or Non-Returnable
- Pre-order products, as stated above