At 7EVEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.
By using our website or purchasing from 7EVEN, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you use our website or place an order, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase details
- Payment and transaction information
- Information provided when contacting customer support
- Device and browser information
- IP address
- Website usage information
- Information collected through cookies and similar technologies
We collect information that is reasonably necessary to operate our website, process orders, deliver products, provide customer support, and improve your experience.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to enquiries and requests
- Process returns, refunds, and exchanges
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
- Send promotional communications where you have chosen to receive them
We do not use your personal information for purposes unrelated to our business operations unless permitted or required by applicable law.
PAYMENT INFORMATION
Payments made through our website may be processed through third-party payment service providers, including Razorpay and other payment methods made available through our checkout.
7EVEN does not intentionally store your complete credit card, debit card, UPI, or other payment credentials on our own servers.
Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.
SHARING YOUR INFORMATION
We may share necessary information with trusted third-party service providers when required to operate our business and provide our services.
These may include:
- Payment service providers
- Shipping and logistics partners
- Shopify and technology service providers
- Website and analytics providers
- Customer-support service providers
- Professional service providers where reasonably necessary
- Government authorities or law-enforcement agencies where required by law
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information to third parties.
COOKIES
Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors interact with our website.
Cookies may be used to:
- Keep the website functioning properly
- Remember shopping-cart and website preferences
- Understand website traffic and usage
- Improve website performance
- Support marketing and advertising activities where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of our website.
MARKETING COMMUNICATIONS
If you choose to subscribe to our emails, SMS messages, or other promotional communications, we may use the information you provide to send you updates regarding:
- New drops
- Products
- Offers
- Restocks
- Announcements
- Other 7EVEN updates
You can unsubscribe from promotional emails using the unsubscribe option included in the communication or by contacting us.
Transactional communications, such as order confirmations, shipping updates, refund notifications, and other communications necessary to fulfil your order, may still be sent to you.
DATA SECURITY
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Fulfilling orders
- Providing customer support
- Processing returns and refunds
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Complying with legal or regulatory requirements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information held by us.
If you would like to make a privacy-related request, please contact us using the details provided below.
We may need to verify your request before taking action to protect your information and prevent unauthorized requests.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.